Privacy policy

Last updated: April 30, 2025

This Privacy Policy describes how SensoryStore.ie (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sensorystore.ie (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as described below. In addition to the specific uses listed, we may use your information to communicate with you, provide or improve our Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend our Services and the rights of users.

What Personal Information We Collect

Information You Provide Directly:

  • Contact details such as your name, address, phone number, and email.

  • Order information (billing/shipping address, payment confirmation).

  • Account credentials and security details.

  • Shopping and loyalty activity (cart contents, referrals, gift cards, product reviews).

  • Customer support interactions.

SMS and Mobile Marketing Information:
When you opt in to receive SMS notifications, we collect your phone number and your communication preferences. This information is used to send transactional messages (e.g., order updates, shipping notifications) and marketing messages (e.g., product launches, cart reminders) via SMS.

You can opt out of receiving SMS marketing messages at any time by following the instructions provided in the SMS message or by contacting us directly.

Cart Abandonment via SMS:
SensoryStore.ie uses cookies and tracking technologies to monitor your shopping activity. For example, we use cookies to track when you add items to your cart and whether you complete your purchase.

"SensoryStore.ie’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS."

Information We Collect Automatically (Usage Data):
This includes information about how you use our Site (e.g., IP address, browser type, device info, pages visited), gathered through cookies, web beacons, and similar technologies.

Information We Obtain from Third Parties:
We may collect personal data from service providers and partners such as:

  • Shopify (ecommerce and account services)

  • Payment processors

  • Shipping and fulfillment partners

  • Marketing and analytics providers

How We Use Your Personal Information

  • To Provide Services: Fulfilling orders, shipping products, managing accounts, processing returns.

  • To Send SMS Communications: Sending marketing or cart abandonment reminders if you opt in via mobile number.

  • Marketing and Advertising: Delivering targeted messages and advertisements.

  • Security and Fraud Prevention: Detecting unauthorized use or suspicious behavior.

  • Customer Support and Service Improvement: Helping you with questions or issues and improving your user experience.

Cookies
We use cookies to operate and enhance our Site. Some cookies help us understand shopping behavior—including cart abandonment—and support SMS messaging.
See Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your data with:

  • Shopify (as our ecommerce platform)

  • Payment processors

  • SMS and marketing platforms

  • Shipping and logistics companies

  • Data analytics providers

  • Law enforcement or regulators, if required by law

  • Business partners (with your consent)

  • Affiliates or successors (in case of business transfer)

We may disclose mobile numbers to our trusted SMS service providers strictly for the purposes outlined above. Your phone number will never be sold, and we require all partners to follow applicable privacy and security standards.

Children's Data
We do not knowingly collect or market to children under 16. If you believe we have done so inadvertently, please contact us to request deletion.

Security and Retention
While we take reasonable steps to protect your data, no system is completely secure. We retain data as long as necessary for the purposes outlined or as required by law.

Your Rights
Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Opt out of SMS marketing or targeted advertising

  • Request data portability

  • Withdraw consent

  • Restrict or object to processing

  • Appeal decisions

  • File complaints with a data protection authority

To exercise these rights, contact us at:
📧 hello@sensorystore.ie
📍 F91 VPD6, Sligo, Ireland

International Users
We may transfer your data outside the EEA. When doing so, we use safeguards such as Standard Contractual Clauses approved by the European Commission.

Contact
If you have any questions about our privacy practices or this policy, or wish to opt out of SMS marketing, email us at hello@sensorystore.ie or write to:
SensoryStore.ie, F91 VPD6, Sligo, Ireland