We don't like all this legal jargon but here we go...

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sensorystore.ie. Please note that returns will need to be sent to the following address: Unit 2, Beulah Buildings, Finsklin Rd., Sligo. F91D7VC 

Returns in person cannot be accept unfortunately as this is a shared office space. Return postage will be at customers expense, unless item is deemed faulty. 

You can always contact us for any return question at hello@sensorystore.ie. 

Defective products & warranty 

If the customer discovers that the received product is faulty in any shape or form, the report must be sent to the seller within 30 days from arrival.  Defective products will be collected at the seller's expense and the product will be replaced with a new one. 
Reporting damage or defect to a product means that the product will be considered unfit for use until the damage or defect is eliminated and the product is restored back with the conformity of the contract, therefore, the seller will not be liable for any damage to health or property in connection with the use of a product with a defect or damage.
The replacement of the product for a new one will take place after the defective product has been collected from the buyer and a reasonable product assessment has been done by the seller. A product defect does not release the buyer from responsibility for the condition of the product during the product complaint process.
In the case of defects found immediately after unpacking, collection of the product is only possible in the original packaging and in the same, unused condition in which the product was delivered. 
For claims under warranty the product does not need to have original packaging.
The customer has the right to claim the product under warranty for the period of time during which the warranty is in force.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Postage would be at customers expense.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sensorystore.ie.

You have the right to withdraw from this agreement, within 30 days after the delivery of the products to you has been completed. If you wish to withdraw from the contact us through the provided links on this website under the section "Contact us" or via email under the address: hello@sensorystore.ie.

All the charges will be refunded to you within 14 days of receiving returned goods. Please note that we are unable to accept partial returns. If the products are in the process of delivery at the time when the withdrawal request is filled out, you will have to ship them at your own expense to the following address: Sensory Store.ie, Unit 2, Beulah Buildings, Finisklin Rd., Sligo, F91 D7VC. Please note that we can only process returns sent to the specified address by postage, returns performed in person will not be accepted. We recommend that you cancel your order as soon as possible to avoid unnecessary delivery costs.

As per our terms and conditions returning any items is at your own expense and through your own courier.

Any products returned must be received by us in the same condition and in the same packaging as when you received them from us. In order to process the return, you must provide order confirmation by e-mail. It is your responsibility to ensure those products being subject to the return process are shipped and packaged in a manner that protects them from damage during shipment. Any returned products that fail to comply with the above requirements will result in the failure of the return process and will be shipped back to the sender at their expense.

Full replacement/refund procedure.

The product to be replaced/refunded must be packed in its original packaging. 

If the original packaging is not available, the buyer may use replacement packaging.

All items included in the original package must be packed in the package to be returned.

The seller undertakes to provide transport of the returned products at its own expense.

If the replacement/refund complaint is made on the basis of a partial damage, the replacement is made on the basis of the defect reported by the buyer in the complaint process. 

Cost of any missing parts, or damaged parts that were not a part of the original complaint process and occured as a result of mishandling or intentional damage caused by the buyer to the returned item may be deducted from the amount to be refunded, alternatively a surcharge to the sum of the value of the missing/damaged parts may be required to proceed with the replacement.

If applicable, buyer can request a proof of value for the replacement parts from the seller to justify the amount of the deductions.

If the exchange/refund complaint is made on the basis of a full damage, no conditions are placed on the contents of the returned parcel.

The refund/replacement will be issued by the seller immediately after the inspection of the returned parcel.

Claiming a non-defective product

In the event of a complaint about a product that is of full quality and has no claimable defects, the transport costs are to be borne by the buyer and the seller is entitled to reimbursement of the costs incurred. In order to re-dispatch the product to the buyer, all transport and storage charges must be settled. An additional storage fee may be charged if the product is not collected from the manufacturer's service site due to the buyer not providing sufficient information necessary to complete the shipment or due to unpaid fees. The amount of the fee depends on the type of the stored product and its size. The buyer will be informed about the rate of the fees no later than 7 days before the commencement of storage fees. After 28 days of storage, the product can be disposed of at the buyer's expense. Disposal of the product does not release the buyer from his/her obligation to pay the fees due.